TERMS & CONDITIONS
1 Payment
- Payments are made through Paypal invoices, no exceptions.
- All my prices are in EUR (Euro €).
1.1 Digital art
- For tags, icons, sketches and lineart I require payment up-front.
- For larger art and more complex orders the payment is to be sent after the sketch is approved.
- If you require a bigger resolution image (up to 5000 x 5000 @ 300 dpi) please tell me up-front.
1.2 Custom OOAK Collectibles and Portaits
I require a non-refundable deposit of 50% before I start working on a commission.
I offer 2 payment options:
- Payment in Full
- 50/50 Payment
1.3 Shipping Prices
- Shipping prices are NOT included in the full commission price.
- They are determined based on the size/weight of the commissioned piece and object value (anything over 100€ is insured for it's value).
- When buying pre-made pieces the shipping price is quoted separately in the Shipping tab (on Etsy).
- With custom orders I will quote an estimated delivery price before I start work.
2 Cancellation & Refunds
I reserve the right to cancel the commission at any time if you are rude, threatening, unreasonable or have poor communication (difficult to get a hold of, not responding in a timely fashion, etc.).
If you don't pay invoice in a week after it was sent, I will send you a reminder. If you do not respond in 14 days after the sent reminder either with payment or an explanation I will consider the commission canceled.
2.1 Digital art
2.2 Custom OOAK Collectibles and Portaits
If you don't pay invoice in a week after it was sent, I will send you a reminder. If you do not respond in 14 days after the sent reminder either with payment or an explanation I will consider the commission canceled.
2.1 Digital art
- If the commissioner decided to cancel the commission I will issue a refund equivalent to the amount of work not done.
- If I cancel the commission due to poor communication, improper conduct or harassment you will receive a partial refund, equivalent to the amount of work not done.
- If I feel I am not able to finish a piece due to personal reasons you will get a full refund.
- If the commission is canceled the artwork remains in my property and I retain all right to ownership, including the right to complete, edit, exhibit and sell the work.
2.2 Custom OOAK Collectibles and Portaits
- If a commission is canceled for any reason you will receive a refund except the non-refundable deposit.
- If the commission is canceled the art remains in my property and I retain all right to ownership, including the right to complete, edit, exhibit and sell the work.
3 Process & Artistic Style
When working on a pre-existing character I reserve the right to interpret it in my own style. In no case will I change the character that it would be unrecognizable and I will keep the specifics of the character (markings, colors, species/breed etc.) the same.
3.1 Digital art
3.1.1 Tags, icons and sketches
3.1.2 Tag bases
3.1.3 Other artwork
3.2 Custom OOAK Collectibles and Portaits
3.1 Digital art
3.1.1 Tags, icons and sketches
- No preliminary sketches.
- I accept changes on things that I have missed or forgotten myself, if the information was included in the original description and/or reference sheet.
- When ordering a tag you can also get a bigger version of the artwork (will be max. 400 x 400 px in size).
3.1.2 Tag bases
- You will receive a preliminary sketch.
- The base will be colored with either rainbow colors or a plain color. I will not color in characters.
- You will receive a .psd file with all layers marked accordingly.
- My work size iz 300 x 300 px @ 300 dpi, if you would like a larger size (up to 600 x 600 px) you need to tell me up-front.
3.1.3 Other artwork
- You will receive a preliminary sketch.
- I can keep you updated with in-progress pictures if you want (sketch, lineart, coloring, shading, bg etc.), just tell me if you would like that in advance.
- After coloring I accept only minor changes (like markings or simple accessories).
3.2 Custom OOAK Collectibles and Portaits
- When commissioning a pre-existing character or a pet portrait please supply as many references as possible.
- If you're giving me artist choice I will supply you with sketches of what I will be working on. You can supply me with as much information as you want (species, gender, color scheme, markings, themes...all or just one of these) and I will let my creativity work from there on.
- I can take a photo of materials that I plan to use before I start with work.
- For felted pet commissions I can also use your pet's fur.
- I will show you 1-3 WIP photos if you would like to see them.
- After completion I will send you high quality photos of your completed order for your approval. After your approval the commissioned piece will be shipped.
4 Shipping
This is only eligible for custom OOAK Collectibles and Portaits.
- Pre-mades are shipped in 1-2 business days after I receive payment and shipping address.
- Custom orders are shipped upon completion and approval (based on photos) from the commissioner.
- International shipping (outside SI) can take anywhere from 1-4 weeks.
- All parcels are shipped 'Priority' and tracked. Parcels over 100€ in value are also insured.
- Any duties, customs, brokerage and tax fees are not my responsibility as I have no control over them.
5 Copyright
I retain all copyright. No reproduction or manipulation in any form is allowed without my permission.
6 Contact & Inquiry
My email address is polona_zeleznikar [at] yahoo.co.uk.
You can also contact me on:
You can also contact me on:
- Furry Paws: #1123929
- deviantArt: azu-55
- Etsy: PZeleznikar / Voopi
- tumblr: Voopi